Process Management Certificate Series

Discovering Blue Ocean Opportunities: A Process-Based Approach to Revealing New Growth Strategies (P09760)
with Ralph Smith
Oct 14 • Tue • 8:00am-3:00pm • 1 mtg • UHM Krauss 012 (Yukiyoshi Room) • $595 (General), $545 (with Process Mapping or Improving Service Processes) • $495 (if taken with Process Management Certificate Series, although not required)

Process Mapping: How to Streamline and Reengineer Business Processes (P09761)
with Ralph Smith
Oct 15-16 • Wed/Thu • 8:00am-3:00pm • 2 mtgs • UHM Krauss 012 (Yukiyoshi Room) • $995 (General), $895 (with Improving Service Processes), $795 (with Sep 16-18 Project Management series and Improving Service Processes) • (12 PDU)

Improving Service Processes: How to Measure and Enhance Non-Manufacturing Performance (P09763)
with Alice Wilken
Nov 18-19 • Tue/Wed • 8:00am-3:00pm • 2 mtgs • UHM Krauss 012 (Yukiyoshi Room) • $995 (General), $895 (with Process Mapping), $795 (with Sep 16-18 Project Management series and Process Mapping) • (12 PDU)