Instructors

Project Professionals, LLC, is a provider of project management services and specializes in project management training and consulting services, including mentoring and coaching project managers and project teams. All members of the company are experienced project managers and trainers, hold MBA degrees, and are Project Management Professionals (PMP) internationally certified by the Project Management Institute (PMI^®). Project Professionals is a global Registered Education Provider (R.E.P.) with PMI.

Alice Wilken, MA in organizational management, The George Washington University, and BA, University of Northern Iowa, is also certified by ASQ as a Quality Auditor. Wilken is a process and project management advisor for Orion Development Group, with more than 15 years of experience providing consulting services in quality, project, and business process management.Wilken has taught process mapping, analysis, and improvement techniques for corporate clients, including BAE Systems, BankUnited, Akzo Nobel, Qwest Telecommunications, Wyeth Bio-Pharma, Jacksonville Electric Authority, CNA Insurance, and the Texas Department of Insurance. She also teaches Orion`s suite of project management seminars.Prior to becoming a consultant, she held management positions in corporate quality and logistics management for MCI. She has served as chair of the Telecommunications Industry Benchmarking Consortium, and conducted internal audits for successful IS9000 certification efforts. She began her career as a computer programmer and analyst with John Deere.

Amanda Dietz, MBA in international management, BS in finance, is a certified quality manager (American Society for Quality), a process management advisor, and project management practice leader for Orion Development Group. She has more than 20 years of experience in operations management, auditing, and process improvement. Prior to joining Orion, Dietz attained extensive quality and process management experience in the corporate world, principally in the financial services sector. She served on the senior management teams at InTuition, Inc. and Florida Federal Savings Bank (now part of First Union National Bank).In these management roles, Dietz enhanced product line profitability in excess of 10% for multiple years, was recognized as a semi-finalist in the 1994 USA Today/RIT Quality Service Award, reduced turnaround times from multiple weeks to less than two days, reduced call center hold times by more than 80%, raised quality performance indicators above corporate standards, and successfully directed numerous information technology conversion projects.As an instructor, Dietz consistently receives outstanding reviews from seminar participants: “Amanda Dietz did an excellent job... She impressed us all with her knowledge not only of process mapping but of our business.” -US Coast Guard Finance Center “Amanda gave a great class! She encouraged participation and original thinking. She is definitely knowledgeable on the subject.” -Navy Federal Credit Union “[The seminar] gave me additional tools to determine where and how to improve my department`s processes and performance.” -BAA IndianapolisDietz`s process management training/consulting clients include: Bank of America, Citibank, Daimler-Chrysler Financial Corp., GreenTree Financial Corp., Borders Group, Inc., Best Buy, Fingerhut Companies, Fujitsu, Toshiba America Information Systems, and the U.S. Postal Service.