Process Mapping: How to Streamline and Reengineer Business Processes
Event ID: P11861
Info: May 31-Jun 1 • Thu/Fri • 8:00am-3:30pm • 2 mtgs • UHM Webster 104 • $995 (General), $895 (with "Implementing Process & Technology Change"), $795 (with "Project Management Fundamentals" and "Implementing Process & Technology Change") • 12 PDU • Deadline extended to May 25 (limited seats, earlier registration recommended)
With: Susan Williams
Any organization is a collection of processes, the natural business activities that produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization.
Reduce inefficiency and waste and increase productivity, competitive advantage, and profits through process mapping, a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure—and internal politics—and focus on the processes that are the heart of your business.
Who can benefit most from this seminar?
- President, vice president, COO or senior executive
- Mid- or upper-level manager of administration, operations, or manufacturing
- Director/coordinator of TQM, CQI or team-based improvement
- Member of a process reengineering team
- Anyone actively involved in your organization's quality improvement efforts
This practical, hands-on seminar provides the tools you need to analyze how your organization operates, identify opportunities for dramatic improvement, and implement process changes that have immediate impact on quality, customer service, productivity, and financial performance. Armed with a thorough understanding of the inputs, outputs, and interrelationships of each process, you and your organization can:
- Understand how processes interact in a system;
- Locate process flaws that are creating systemic problems;
- Evaluate which activities add value for the customer;
- Mobilize teams to streamline and improve processes;
- Identify processes that need to be reengineered.
Properly used, process maps can change your organization's entire approach to process improvement and business management... and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes, as well as the root causes of systemic quality problems.
By the end of the seminar, you have discovered how to:
- Construct process maps, systems maps, and other useful flowcharts;
- View your organization as a "whole system" rather than a collection of departments or discrete pieces;
- Rediscover and clarify the real objectives of your processes;
- Identify key processes that hold the biggest "bang for the buck";
- Select processes for reengineering;
- Avoid the pitfalls that have plagued so many others during process reengineering and process improvement;
- Distinguish between value-added and non-value-added activities;
- Mobilize for process change and quality improvement;
- Recognize and eliminate system flaws that result in chronic poor quality and low productivity;
- Build teamwork painlessly by teaching groups to study processes together;
- Identify the factors that are critical to process performance;
- Select the fewest and best measures for making good business decisions (and how to stop wasting time tracking meaningless measures);
- Develop Standard Operating Procedures (SOPs);
- Use process maps to help in the pursuit of ISO 9000 certification;
- Use process mapping to plan and set goals at both the corporate and team levels;
- Apply proven principles for making dramatic improvements in the way your organization works.
Susan Williams is Vice President , Process-Based Organization, for Orion Development Group. As a manager and consultant, she has more than 20 years of experience helping companies assess and improve organizational effectiveness.
In the corporate world, Ms. Williams helped Xerox integrate quality into its marketing, profit and leadership strategies. She helped Xerox successfully prepare for the Malcolm Baldrige National Quality Award and design its Leadership Through Quality Training.
As a trainer and consultant, Ms. Williams has been involved with successful process reengineering, quality improvement, and leadership development projects. Her customers in both the private and public sector have been inspired by her practical, experience-driven approach that delivers improved business results. Indeed, General Dynamics recognized Ms. Williams as "Supplier of the Year" for her design and delivery of their Total Quality Management and Process Action Team training programs. She consistently receives outstanding review from seminar participants.
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