Case Management 101: History, Models, and Role of Human Service Professionals

Event ID: P12207
Info: Sep 12 • Wed • 8:00am-12:00pm • 1 mtg • Ke Ola Mamo, Suite 300, Dillingham Shopping Plaza (3rd floor, above RAC) • $65 (General), $55 (NASW member, SW student) • Last day to register or withdraw: Sep 10
With: Sharon Simms, Tammy Martin

Gain a foundational understanding of case management, its origins, different models for working with clients, and the professional's role in helping clients. Workshop reviews the history of case management and models of case management used in the human service profession. Explore the principles and goals of effective case management, as well as the roles, functions, characteristics, and qualities of human service professionals (paraprofessional, social workers, and others) in the case management process.

Course Objectives:

• Gain insight into the history, principles, and goals of case management.


• Identify the case management model utilized within your agency.


• Identify the roles, functions, characteristics, and qualities of effective human service professionals.

Sharon Simms, MSW, University of Hawai‘i at Manoa, is a lecturer with the University of Hawai'i, Myron B. Thompson, School of Social Work. In her previous role with the University, Sharon was a trainer with the Title IV-E Training Academy and provided training for the Department of Human Services, Child Welfare Services. Sharon has worked in the nonprofit sector for over 10 years, primarily in foster care. Her primary areas of practice include working with children and families involved with the State of Hawai‘i Department of Human Services, Child Welfare Services, the Office of Youth Services, and the Department of Health, Child and Adolescent Mental Health Division. Sharon has also trained human services professionals, trainers, and foster/ resource parents throughout the State of Hawai‘i.

Tammy Martin, MSW, has 11 years experience as a social worker for the Hawai‘i State Dept. of Health and was a trainer for the University of Hawai‘i Myron B. Thompson, Child Welfare Training Academy. She has provided training for Hawai‘i State Department of Human Services (DHS) on engagement skills and effective communication. Areas of special interest include children and families, culturally sensitive assessments, and issues impacting Native Hawaiians. In addition, she worked in partnership to design, implement and evaluate training provided to Hawai‘i Youth Correctional Facility staff on case management, documentation, historic trauma, adolescent development, and cultural awareness.

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