Case Management 102: Engagement, Interviewing, and Effective Communication

Event ID: P12208
Info: Sep 26 • Wed • 8:00am-3:00pm • 1 mtg • Ke Ola Mamo, Suite 300, Dillingham Shopping Plaza (3rd floor, above RAC) • $95 (General), $75 (NASW member, SW student) • Last day to register or withdraw: Sep 24 • Bring or buy lunch
With: Sharon Simms, Tammy Martin

One of the most critical roles in case management is client involvement. Explore techniques and strategies to actively engage clients in the case management process. Workshop focuses on the elements of effective communication and ways to engage clients in the interview and helping process.

Course Objectives:

• Strengthen knowledge about the qualities for effective engagement.


• Identifying how elements of communication impact interactions with clients.


• Recognizing communication styles and how to adapt.

Sharon Simms, MSW, University of Hawai‘i at Manoa, is a lecturer with the University of Hawai'i, Myron B. Thompson, School of Social Work. In her previous role with the University, Sharon was a trainer with the Title IV-E Training Academy and provided training for the Department of Human Services, Child Welfare Services. Sharon has worked in the nonprofit sector for over 10 years, primarily in foster care. Her primary areas of practice include working with children and families involved with the State of Hawai‘i Department of Human Services, Child Welfare Services, the Office of Youth Services, and the Department of Health, Child and Adolescent Mental Health Division. Sharon has also trained human services professionals, trainers, and foster/ resource parents throughout the State of Hawai‘i.

Tammy Martin, MSW, has 11 years experience as a social worker for the Hawai‘i State Dept. of Health and was a trainer for the University of Hawai‘i Myron B. Thompson, Child Welfare Training Academy. She has provided training for Hawai‘i State Department of Human Services (DHS) on engagement skills and effective communication. Areas of special interest include children and families, culturally sensitive assessments, and issues impacting Native Hawaiians. In addition, she worked in partnership to design, implement and evaluate training provided to Hawai‘i Youth Correctional Facility staff on case management, documentation, historic trauma, adolescent development, and cultural awareness.

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