Process Management Certificate Series
Noncredit Course
Process Mapping: How to Streamline and Reengineer Business Processes
Event ID: P09761
Info: Oct 15-16 • Wed/Thu • 8:00am-3:00pm • 2 mtgs • UHM Krauss 012 (Yukiyoshi Room) • $995 (General), $895 (with Improving Service Processes), $795 (with Sep 16-18 Project Management series and Improving Service Processes) • (12 PDU)
With: Ralph Smith
Any organization is a collection of processes, the natural business activities that produce value, serve customers, and generate income. Managing these processes is the key to the success of your organization.
Reduce inefficiency and waste and increase productivity, competitive advantage, and profits through process mapping, a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure—and internal politics—and focus on the processes that are the heart of your business.
Who can benefit most from this seminar?
- President, vice president, COO or senior executive
- Mid- or upper-level manager of administration, operations, or manufacturing
- Director/coordinator of TQM, CQI or team-based improvement
- Member of a process reengineering team
- Anyone actively involved in your organization`s quality improvement efforts
This practical, hands-on seminar provides the tools you need to analyze how your organization operates, identify opportunities for dramatic improvement, and implement process changes that have immediate impact on quality, customer service, productivity, and financial performance. Armed with a thorough understanding of the inputs, outputs, and interrelationships of each process, you and your organization can:
- Understand how processes interact in a system;
- Locate process flaws that are creating systemic problems;
- Evaluate which activities add value for the customer;
- Mobilize teams to streamline and improve processes;
- Identify processes that need to be reengineered.
Properly used, process maps can change your organization`s entire approach to process improvement and business management... and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes, as well as the root causes of systemic quality problems.
By the end of the seminar, you have discovered how to:
- Construct process maps, systems maps, and other useful flowcharts;
- View your organization as a "whole system" rather than a collection of departments or discrete pieces;
- Rediscover and clarify the real objectives of your processes;
- Identify key processes that hold the biggest "bang for the buck";
- Select processes for reengineering;
- Avoid the pitfalls that have plagued so many others during process reengineering and process improvement;
- Distinguish between value-added and non-value-added activities;
- Mobilize for process change and quality improvement;
- Recognize and eliminate system flaws that result in chronic poor quality and low productivity;
- Build teamwork painlessly by teaching groups to study processes together;
- Identify the factors that are critical to process performance;
- Select the fewest and best measures for making good business decisions (and how to stop wasting time tracking meaningless measures);
- Develop Standard Operating Procedures (SOPs);
- Use process maps to help in the pursuit of ISO 9000 certification;
- Use process mapping to plan and set goals at both the corporate and team levels;
- Apply proven principles for making dramatic improvements in the way your organization works.
Ralph Smith, vice president, strategic services for Orion Development Group, holds a master`s degree in operations research from the Georgia Institute of Technology and a bachelor`s degree in mathematics and statistics from the University of Georgia. He has personally supervised the performance improvement efforts in more than fifty organizations worldwide.
Most recently, Smith facilitated the development of Strategy Maps and Dashboards for six functional groups within a major domestic insurance company. Prior to that, he led the strategic redesign and deployment effort for a Bermuda-based insurance company. This engagement included the creation of a new performance management system based on the Balanced Scorecard. He has provided similar Balanced Scorecard and strategic planning support for the Alcoa Packaging and two departments of the State of Michigan. Smith also assisted Toshiba America and Memorial Blood Center of Minnesota plan the deployment of their Balanced Scorecard systems.
Over the last decade, Smith has utilized this experience and expertise for a diverse group of clients, including Delta Air Lines, Texas Children`s Hospital, J.L. Clark, NYNEX, City of Tacoma, Evangelical Community Hospital, Crowley Foods, and the Cobb County Board of Health. He has designed training solutions, facilitated team activity, and served as a consultant to management. His efforts helped the quality improvement teams at Texas Children`s Hospital achieve dramatic gains in efficiency. At Alcoa, the Scorecard efforts Smith facilitated led to a dramatic business turnaround and return to market leader status for their packaging division.
As an instructor, Smith consistently receives ratings that average over 9.2 on a scale of 1 to 10. Seminars he teaches include “Process Mapping,” “Linking Strategy & Process,” “Facilitating High-Performance Teams,” “Using the Balanced Scorecard,” and “Statistical Process Control.” Participant reviews include:
"I learned a great deal and can see where we need to make changes in our scorecard. I wish I had taken this course a year ago." --Margo Schmidt, Consultant, Michigan Department of Transportation
"Entertaining, enlightening and involved class with valuable examples and tips!" --Eric J. Gall, Manager-Global Quality Programs, Ford Motor Company
Prior to becoming a consultant, Smith was an internal quality resource for Kawneer Company, a manufacturer of architectural aluminum products. He coordinated the improvement efforts in 23 facilities throughout North America and Europe. He is a member of the American Society of Quality.