Project Management Certificate Series
Noncredit Course
Building Effective Business Requirements: How to Develop Specifications That Drive Quality Business System Results
Event ID: P09765
Info: Dec 16-17 • Tue/Wed • 8:00am-3:00pm • 2 mtgs • UHM Krauss 012 (Yukiyoshi Room) • $995 (General), $895 (with Controlling Project Risks), $795 (with complete Process or Project Management Certificate Series, although not required for certificates) • (12 PDU)
With: Amanda Dietz
How important are effective business requirements? Studies have shown that at least half of product defects originate in the requirements. As much as 80 percent of rework on a development project can be traced back to requirement defects.
In today`s environment, where every system dollar is scrutinized and squeezed, one of the greatest improvement opportunities for an IT organization is in defining the requirements correctly.
Regardless of the development methodology, business requirements must clearly define what the system is supposed to do. This seminar addresses a broad range of business analysis skills that help you extract the right information from the business users and create requirements to support the design, development, testing, and deployment of successful system solutions.
Learn the business analyst`s role in requirements gathering and how to:
- Analyze business processes to determine business requirements;
- Harvest business need information from the user community effectively;
- Create thorough and useful business requirements;
- Use case and modeling techniques that can help hone requirements;
- Integrate business requirements into a variety of system development methodologies;
- Establish a traceability protocol to link business requirements to design, development, testing, and deployment activities; and
- Link requirements to business needs.
You can benefit from this seminar if you are one of the following:
- System analyst and/or manager,
- Business analyst and/or manager,
- Technical and QA analyst,
- Operations manager,
- IT manager,
- Project and development manager, or
- Requirements and design engineer.
The International Institute of Business Analysis (IIBA™) has certified that this seminar is in compliance with Business Analysis Body of Knowledge (BABoK) areas.
Seminar Outline
Importance of Requirements
- Why Requirements are Missed
- The Costs of Missed Requirements
- IIBA Knowledge Areas
- Project Management
- SDLC/Methodologies
Requirements Development
- Process Flow
- Types of Requirements
- Selecting the "Right" Requirement Level
- The Requirements Process
Requirements Elicitation
- "Elicitees" (From Whom&hellips;)
- Tools and Techniques
- Interviews
- Brainstorming
- Affinity Diagram
- Focus Groups
- Questionnaires
- Observation
- People Information Techniques
- Process Techniques
- Benchmarking
Requirements Documentation
- Documentation Sources
- Document Contributions
- Use Cases
- Requirements Styles and Situations
- Context diagrams
- Domain or physical models
- Data dictionary
- Dataflow diagrams
- Data models
- Entity relationship diagrams
- Tasks and support
- Scenarios
- Event or function lists
- Process maps
- Task descriptions
- Screens and prototypes
Requirements Validation
- Criteria
- Contents Check
- Validation Checks
- CRUD(O)
Finalizing Requirements
- Characteristics of Effective Requirements
- Requirements Traceability
- Requirements Traceability Matrix
- Verification
- Keys to Success
Amanda Dietz, MBA in international management, BS in finance, is a certified quality manager (American Society for Quality), a process management advisor, and project management practice leader for Orion Development Group. She has more than 20 years of experience in operations management, auditing, and process improvement. Prior to joining Orion, Dietz attained extensive quality and process management experience in the corporate world, principally in the financial services sector. She served on the senior management teams at InTuition, Inc. and Florida Federal Savings Bank (now part of First Union National Bank).
In these management roles, Dietz enhanced product line profitability in excess of 10% for multiple years, was recognized as a semi-finalist in the 1994 USA Today/RIT Quality Service Award, reduced turnaround times from multiple weeks to less than two days, reduced call center hold times by more than 80%, raised quality performance indicators above corporate standards, and successfully directed numerous information technology conversion projects.
As an instructor, Dietz consistently receives outstanding reviews from seminar participants: “Amanda Dietz did an excellent job... She impressed us all with her knowledge not only of process mapping but of our business.” -US Coast Guard Finance Center
“Amanda gave a great class! She encouraged participation and original thinking. She is definitely knowledgeable on the subject.” -Navy Federal Credit Union
“[The seminar] gave me additional tools to determine where and how to improve my department`s processes and performance.” -BAA Indianapolis
Dietz`s process management training/consulting clients include: Bank of America, Citibank, Daimler-Chrysler Financial Corp., GreenTree Financial Corp., Borders Group, Inc., Best Buy, Fingerhut Companies, Fujitsu, Toshiba America Information Systems, and the U.S. Postal Service.