Art of Leadership Certificate Program
Noncredit Workshop
Proactive Listening
Event ID: P10352
Info: Oct 9 • Fri • 8:00-11:30am • 1 mtg • UHM Krauss 012 (Yukiyoshi Room) • $95 (General), $75 (Certificate participant)
With: Robb Drown
In today`s workplace, people need a better picture of the business as a whole, not only how to do their assigned jobs. This means having information about external influences and about the work of other functions. Acquire verbal and nonverbal techniques for moving from a reactive to a proactive listening approach to build strong relationships and reach desired goals.
Learning Objectives
By the end of this workshop, participants are able to:
- Identify situations in which good listening can make the difference between success and failure.
- List typical barriers to effective listening.
- List specific techniques to deal with communication styles they find challenging.
- Use the Key Actions to listen proactively.
- Identify steps they can take to reinforce proactive listening.
Key Actions
Learn to:
- Show interest in what the person has to say.
- Ask questions to clarify, gather information, and focus the conversation.
- Let the person know what you understand.
Robb Drown is corporate training officer for First Hawaiian Bank, where he has worked since 1993. He is a certified AchieveGlobal and Development Dimensions International facilitator. Drown previously was HR manager at Hawaiian Life and organizational development manager for Pacific Guardian Life, where he was the principal trainer in management development.